Controller Memory Handbook
Earl S. Stein
Stein, E. S. (1989). Controller memory handbook (DOT/FAA/CT-TN89/58). Atlantic City International Airport: Federal Aviation Administration Technical Center.
People often take memory for granted. It is not uncommon for us to assume we will remember something important and then promptly forget it when we need the information most. In every day life such lapses generally cause no great problems. In the world of Air Traffic Control (ATC) when you donâ€™tâ€™ know when you need to know it can have serious consequences. A task force group working for the FAA Administration 1988 identified memory lapses as one of the principle causes of controller errors.
Updated: May 04, 2012 11:21 AM