Human error in airway facilities

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Authors: Vicki Ahlstrom
Donald G. Hartman

Ahlstrom, V., & Hartman, D. G. (2001). Human error in airway facilities (DOT/FAA/CT-TN01/02). Atlantic City International Airport: Federal Aviation Administration William J. Hughes Technical Center.


This report examines human errors in Airway Facilities (AF) with the intent of preventing these errors from being passed on to the new Operations Control Centers. To effectively manage errors, they first have to be identified. Human factors engineers researched human error literature, analyzed human errors recorded in AF databases, and conducted structured interviews with AF representatives. This study enabled them to categorize the types of human errors, identify potential causal factors, and recommend strategies for their mitigation. The results provide preventative measures that designers, developers, and users can take to reduce human error.