Coordination Between Airway Facilities Specialists

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Authors: Sehchang Hah, PhD.

Hah, S. (2002). Coordination between airway facilities specialists and air traffic personnel (DOT/FAA/CT-TN02/07). Atlantic City International Airport: Federal Aviation Administration William J. Hughes Technical Center.


Airway Facilities (AF) is responsible for providing services and conducting operations that deliver the highest possible levels of National Airspace System (NAS) safety and efficiency. To accomplish this, AF specialists perform maintenance tasks for the NAS. This requires coordination between AF and various organizations including AT. Maintenance Control Center (MCC) specialists have been the focal point of coordination in AF, and AT supervisors are responsible for coordination in AT. AF specialists have been coordinating with AT successfully in the past. However, there has been no empirical research on this important coordination. This report presents the results of the empirical study on coordination. The Human Factors Group () surveyed MCC specialists and AT supervisors about their experience and opinions on coordination. Based on 95 AF and 179 AT respondents, we present recommendations for improving current coordination. The most critical recommendations are to facilitate mutual understanding between AF and AT and to redesign information-related aspects of coordination between them.