Factors Affecting the Communication of Status Information
Ahlstrom, V., Muldoon, R., & Dorsey, H. (2009). Factors affecting communication of status information between technical operations and air traffic personnel (DOT/FAA/TC-09/01). Atlantic City International Airport, NJ: Federal Aviation Administration William J. Hughes Technical Center.
The purpose of this study is to identify and assess ways to improve communication of system status between two key groups within the Federal Aviation Administration: Technical Operations and Air Traffic. To accomplish this goal, researchers employed qualitative measures to examine a number of elements related to how these two groups communicate system status, including information needs and methods of information transfer. Three major processes emerged that related to the communication of system status: coordination, information transfer, and logging. The information needs and methods used for each process are different. We present some common complications that may arise during communication of system status between the two groups as well as some conditions for successful communication. This study highlights the importance of a shared situational awareness for effective communication and identifies several potential strategies for facilitating effective communication between Technical Operations and Air Traffic personnel.